Our pieces are very special. They’ve stood the test of time and may have already done several journeys in their lifetimes.
A very important part of our service is to ensure your purchases are delivered to the location of your choice promptly, safely and securely, whether it is in the UK or further afield.
We are very happy to offer advice on every aspect of your delivery including packing, insurance in transit and timescales.
Speed of delivery depends on the cost but we have delivered within the UK and Europe within 24 hours and to the USA in three days.
Robust items can be delivered using a standard door to door delivery service.
For more delicate items, we use specialist antique couriers who are tried, tested and known to us. All our couriers are highly experienced, considerate and discreet, with a true appreciation of antique and vintage pieces. So your items will be in safe hands.
We also offer a white-glove installation service upon request. This can include unpacking your items, removing packaging and positioning them. We are also happy to discuss any difficult access situations and quote accordingly.
Violet Grey are able to extend handling times to accommodate customers delivery requirements. Handling times are 2-3 days.
Shipping costs vary between items and this is dependent on size and weight of the products being purchased. Shipping costs are applied upon checkout (UK orders only) at the following rates: small items £15 / Medium items £45 / large items £75 / XL items £125.
For difficult to handle items (shape, size and weight) or those that require shipping outside the UK customers will be directed to an online form to provide all the information required for us to calculate delivery costs.
For a quote on UK delivery and insurance costs, please call us on 01392 348318 or complete the online enquiry form for a quotation and we will get back to you quickly.
Please read our Terms and Conditions carefully
Our overseas couriers will offer an experienced and trusted service. They will carry out whatever specialist packing and crating is necessary for your items to be shipped safely to you, whether by air, sea or road freight.
They will also take care of customs and clearance for shipments abroad. They will also provide insurance against loss or damage whilst in transit.
We are happy to quote for a white glove installation service for your shipment overseas too. This can include unpacking your items, removing packaging and positioning them. We are also happy to discuss any difficult access situations and quote accordingly.
For a quote on overseas delivery and insurance costs, please call us on 01392 348318 or complete the online enquiry form for a quotation and we will get back to you quickly. Please read our Terms and Conditions carefully.
Violet Grey offer a no question money back policy if goods are returned in the same condition they left us within 14 days of being delivered. Please see our terms and conditions for more information.